Refund policy
Returns & Refunds
We work closely with our suppliers to ensure all products meet our quality standards. Our suppliers offer a 14-day return policy from the date of delivery.
If you would like to request a return, refund, or replacement, please contact us through the Contact page on our website and our team will assist you.
Return Eligibility
To be eligible for a return:
- Items must be unused and in their original condition
- Return requests must be made within 14 days of delivery
- Proof of purchase may be required
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible through our Contact page with photos of the issue so we can help resolve it quickly.
Supplier Fulfilment
Some products may be fulfilled and shipped directly by our trusted suppliers. While we work closely with them to ensure a smooth experience, shipping times and return processing may vary depending on the supplier and courier.
Order Cancellations
Orders may only be cancelled before they have been processed for shipment. Once dispatched, cancellations may no longer be possible.
Refund Processing
Approved refunds will be processed back to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.